Scheduling & Cancellation PoliciesAll sessions must be cancelled or rescheduled at least 48 hours in advance. For sessions cancelled or rescheduled with less than 48-hours notice but more than 24-hours notice, a $75 rescheduling fee will be charged to your card on file. Sessions cancelled with less than 24-hour’s notice will be billed at the full session fee for your scheduled service.
Cancellations or requests to reschedule with less than 48 hours notice should be made via BOTH text and email. To reschedule, log in to your portal and directly request a new appointment after notifying your clinician of your reschedule request. Fees for appointments cancelled with sufficient notice will be applied to your next session however a credit card refund will incur a 10 charge back fee for a one-hour session and pro-rated for longer sessions. |
Communicating Between Sessions
NOTE: Appointments are ONLY visible during the month indicated at the top of the scheduling calendar. Near the end of the month you might see a notice that no appointments are available, as you will need to click to the next calendar month to view availability in the upcoming month.
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If you need assistance with online scheduling or are having difficulty finding a time that works for you, you can contact us at info@familyandcoupletherapy.com
Out-of-Network Coverage
Dr. Bordieri can be an out of network provider if you have that coverage. If so, you would pay out-of-pocket for services and then submit a claim using a Superbill that Dr. Bordieri will provide to you. This Superbill will have the insurance codes for services as well as a diagnosis for either you or your partner. You would then be reimbursed according to your out of network coverage. Not all insurance plans offer out of network coverage so you would need to contact your insurance company directly to find out. You can also ask how your coverage works, here are some questions to guide you: Do you have a deductible that needs to be met before services will be covered? Is there a set rate that the insurance will reimburse where you will be responsible for the remainder of service fees, or do they reimburse a percentage of services where you will pay the remaining percentage? Service codes would be 90847-95, 90846-95, and 90837-95. Therapy services, when documented via Superbill based on a diagnosis code, should be a qualifying expense for FHS and HSA program. You can also use an FHS or HSA debit/spending card to pay for services in place of a credit card once entered into your client portal (as a credit card).
26 Court Street, Brooklyn, NY 11242
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Currently in-person sessions are suspended. All sessions will be conducted online using a telehealth version of Zoom that meets the security and encryption requirements to comply with federal privacy laws.