Scheduling & Cancellation Policies

All sessions must be cancelled or rescheduled at least 48 hours in advance.  For sessions cancelled or rescheduled with less than 48-hours notice but more than 24-hours notice, a $75 rescheduling fee (for Dr. Bordieri, $50 for other clincians) will be charged to your card on file.  Sessions cancelled with less than 24-hour’s notice will be billed at the full session fee for your scheduled service. 

Cancellations or requests to reschedule with less than 48 hours notice should be made via BOTH text and email.  To reschedule, log in to your portal and directly request a new appointment after notifying your clinician of your reschedule request. 

Fees for appointments cancelled with sufficient notice will be applied to your next session however a credit card refund will incur a 10 charge back fee for a one-hour session and pro-rated for longer sessions.

Communicating Between Sessions

All communication between sessions should take place in your client portal to securely exchange documents and messages with your clinician.  Please do not send emails regarding clinical concerns.  No form of electronic communication is 100% secure, despite encryption or other security precautions taken.  If you choose to communicate with your clinician using any form of electronic communication, you acknowledge and accept the risk of transmitting your protected health information electronically.  ​  
NOTE:  Appointments are ONLY visible during the month indicated at the top of the scheduling calendar.  Near the end of the month you might see a notice that no appointments are available, as you will need to click to the next calendar month to view availability in the upcoming month.
If you need assistance with online scheduling or are having difficulty finding a time that works for you, you can contact us at ​info@familyandcoupletherapy.com

26 Court Street, Brooklyn, NY 11242
Currently in-person sessions are suspended.  All sessions will be conducted online using a telehealth version of Zoom that meets the security and encryption requirements to comply with federal privacy laws. 
We welcome you to schedule a free consultation to explore how therapy might benefit you. 
Therapy is extremely personal, so it is important that you feel comfortable with the therapist you choose.  Consultations offer you the opportunity to ask questions and get a sense of who we are and how we work with clients to help you decide if the fit feels right.
Schedule an Appointment or Consultation
If you don't see a time that works for you, contact Dr. Bordieri directly to schedule your consultation: Dr.Bordieri@familyandcoupletherapy.com or 619-808-8509.

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