Scheduling & Cancellation PoliciesAll sessions must be cancelled or rescheduled at least 48 hours in advance. For sessions cancelled or rescheduled with less than 48-hours notice but more than 24-hours notice, a $75 rescheduling fee (for Dr. Bordieri, $50 for other clincians) will be charged to your card on file. Sessions cancelled with less than 24-hour’s notice will be billed at the full session fee for your scheduled service.
Cancellations or requests to reschedule with less than 48 hours notice should be made via BOTH text and email. To reschedule, log in to your portal and directly request a new appointment after notifying your clinician of your reschedule request. Fees for appointments cancelled with sufficient notice will be applied to your next session however a credit card refund will incur a 10 charge back fee for a one-hour session and pro-rated for longer sessions. |
Communicating Between Sessions
NOTE: Appointments are ONLY visible during the month indicated at the top of the scheduling calendar. Near the end of the month you might see a notice that no appointments are available, as you will need to click to the next calendar month to view availability in the upcoming month.
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If you need assistance with online scheduling or are having difficulty finding a time that works for you, you can contact us at info@familyandcoupletherapy.com
Out-of-Network Coverage
Dr.Bordieri does not accept insurance directly. For insurances that cover Out-of-Network services, payments will need to be paid out of pocket. A Superbill will be provided for submitting a reimbursement claim, with the insurance codes for services as well as a diagnosis. Therapy services, when documented via Superbill based on a diagnosis code, should be a qualifying expense for FHS and HSA program.
26 Court Street, Brooklyn, NY 11242
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Currently in-person sessions are suspended. All sessions will be conducted online using a telehealth version of Zoom that meets the security and encryption requirements to comply with federal privacy laws.